One inbox. Every DM. Always on.

A 24/7 AI agent that answers customer DMs across Instagram, WhatsApp, and Messenger in your brand voice. Handles the repetitive 80%, routes the rest to a human with full context. Built for growing businesses that can't afford a night shift.

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Try the demo

Ask Haven Wellness anything a customer would.

This is Haven Wellness's AI customer support agent. Ask about treatments, pricing, hours, location, or booking. It answers from a knowledge base, just like your live system would.

Answers from a real knowledge base
Polite handoff when it doesn't know
10-message demo limit

Sample built for the demo. Your live version is trained on your own business documents and connected to your social channels.

What's included

Everything the Social Inbox Agent does

Omni-channel Inbox

One AI agent, three channels. WhatsApp, Instagram DMs, and Facebook Messenger all route through the same system.

Pinecone Knowledge Base

Every answer is grounded in your Google Drive business documents, synced to Pinecone. Update your docs, the AI updates with them.

Smart Escalation

When a question is outside the knowledge base, the agent politely captures the customer's name and flags it for your team. Nothing is made up.

Booking Handoff

When a conversation leads to a booking request, the agent transitions naturally into the appointment booking flow without the customer starting over.

Conversation Logging

All conversations can be logged to a Google Drive sheet for your team to review, track, and learn from over time.

Zero Missed Messages

Every incoming DM triggers the agent immediately. No more messages sitting unread for hours. Your customers always get an instant reply.

How we build it

From connected channels to live agent in days

Connect Channels

We connect your WhatsApp, Instagram, and Facebook accounts via the omni-channel integration, and sync your Business Information Document from Google Drive into Pinecone.

Configure the Agent

The AI agent is trained with your brand tone: friendly, knowledgeable, and accurate. Test conversations are run across all three channels to confirm the responses are on-brand and correct.

Monitor and Maintain

The agent goes live. Update your Google Drive document any time your information changes. Pinecone syncs automatically. Kaizora monitors uptime and performance.

FAQ

Common Questions

How is this different from Hootsuite, Sprout Social or NapoleonCat?

Hootsuite, Sprout, and NapoleonCat are unified inbox SaaS they show all your DMs in one dashboard, but a human still has to reply. Kaizora's social inbox agent actually answers the messages in your brand voice using GPT, handles the repetitive 80%, and routes the complex 20% to your team with full context.

Which channels does it cover?

Instagram Direct, WhatsApp Business, Facebook Messenger, and optionally TikTok DMs and web chat. All on official APIs.

How does it know my brand voice?

We train it on your past 200 to 500 customer replies, your tone-of-voice guide if you have one, your FAQ, and your product/service documentation through a small RAG layer. After 1 to 2 weeks of corrections, voice consistency typically reaches 95%+.

When does it hand off to a human?

On three triggers, configurable per client: (1) explicit customer request to talk to a human, (2) confidence score below a threshold, (3) topic match against an escalation list (refund requests, complaints, legal language). Handoff sends a Slack notification with full context.

Does it work outside business hours?

Yes that's the point. This system is designed specifically to cover evenings and weekends without hiring a night shift. The agent answers 24/7; humans handle escalations during business hours.

What about privacy and DM content?

All processing runs in your own OpenAI account and your own infrastructure. Kaizora has no ongoing access after handover. Conversation logs stay in your Supabase database.